Privacy Policy
Last Updated: August 2026
At Heartz Aligned, we respect your privacy and are committed to protecting the personal information you provide when using our website, mobile application, and services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
By using Heartz Aligned, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you create an account or use Heartz Aligned, we may collect information such as:
Name or display name
Email address
Phone number, where provided
Date of birth or age
Gender
Location
Profile photograph
Interests and preferences
Relationship status
Profession and other profile information
Messages and other content you choose to share
Information relating to your use of our features
Payment and transaction information
Device and technical information
Some information may be collected automatically when you use our website or mobile application.
2. Information From Social Login
If you choose to register or sign in using a supported third-party service such as Google or Facebook, we may receive information that you authorize that service to share with us.
This may include your name, email address, profile picture, and other basic account information permitted by the relevant service.
We do not receive your social media password.
3. Location Information
Certain Heartz Aligned features may use location information to help you discover people based on location and improve your experience.
Depending on the feature and your device settings, location information may be provided by information you enter into your profile or by your device.
You can manage location permissions through your device or browser settings where applicable.
4. How We Use Your Information
We may use your information to:
Create and manage your account.
Display and personalize your dating profile.
Help you discover other members.
Provide search and Encounters features.
Enable messaging and communication.
Provide audio and video calling features.
Process purchases and payments.
Manage credits, gifts, stickers, and Premium plans.
Provide customer support.
Improve our website, mobile application, and services.
Detect and prevent fraud, abuse, spam, and unauthorized activity.
Maintain the security and integrity of our platform.
Communicate important account and service information.
Comply with applicable legal and regulatory requirements.
5. Information Visible to Other Members
Heartz Aligned is a social and dating platform. Information that you choose to include in your public profile may be visible to other members.
Depending on your profile settings and the features you use, this may include your:
Display name
Profile photographs
Age
Location
Interests
Relationship preferences
Biography
Other information you choose to make available
Please avoid publishing sensitive information that you do not want other members to see.
6. Messages and User-Generated Content
When you send messages, photographs, GIFs, stickers, gifts, or other content through Heartz Aligned, that content may be processed and stored as necessary to provide the relevant features.
We may review or process content where reasonably necessary to:
Investigate reports of abuse.
Enforce our Terms of Service.
Protect users and the platform.
Detect fraud, spam, or malicious activity.
Comply with legal obligations.
We do not sell your private messages to advertisers.
7. Payments and Transactions
Heartz Aligned may use third-party payment providers to process payments for Premium plans, credits, and other paid services.
Depending on your location and available payment options, payment providers may include services such as Paystack, PayPal, Stripe, Razorpay, CoinGate, or other supported providers.
Your payment information may be processed directly by the applicable payment provider.
We may receive transaction information such as:
Transaction amount
Currency
Transaction status
Payment reference
Date and time of transaction
Limited payment-related information required to identify your transaction
Payment providers may process your information according to their own privacy policies.
8. Cookies and Similar Technologies
Heartz Aligned may use cookies and similar technologies to:
Keep you signed in.
Remember your preferences.
Maintain session functionality.
Improve website performance.
Understand how users interact with our platform.
Improve our services and user experience.
You can manage cookies through your browser settings, although disabling certain cookies may affect some features.
9. Analytics and Technical Information
We may collect technical information such as:
IP address
Browser type
Device type
Operating system
Language preferences
Pages or features accessed
Date and time of activity
General usage information
This information helps us maintain security, troubleshoot technical problems, understand platform usage, and improve our services.
10. How We Share Information
We do not sell your personal information as a commodity.
We may share information with trusted service providers when necessary to operate Heartz Aligned. These may include providers responsible for:
Payment processing
Hosting and infrastructure
Email delivery
Authentication and social login
Maps and location services
Communication and calling services
Analytics
Security and fraud prevention
Customer support
These providers receive information only as reasonably necessary to provide their services.
We may also disclose information when required by law, legal process, court order, or to protect the rights, safety, and security of Heartz Aligned, our users, or others.
11. Third-Party Services
Heartz Aligned may integrate with third-party platforms and services, including payment providers, Google services, Facebook services, mapping services, communication providers, and other technology providers.
When you interact with a third-party service, that service may collect and process information according to its own privacy policy.
We encourage you to review the privacy policies of third-party services you choose to use.
12. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online service can guarantee absolute security.
You are also responsible for protecting your account credentials and should not share your password with anyone.
13. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain your account, meet legal obligations, resolve disputes, enforce our agreements, and protect our legitimate interests.
When information is no longer reasonably required, we may delete or anonymize it in accordance with applicable requirements.
14. Your Privacy Choices
Depending on the features available to you, you may be able to:
Update your profile information.
Change your account settings.
Control information displayed on your profile.
Manage certain communication preferences.
Delete your account.
Request access to certain personal information.
Request correction of inaccurate information.
Request deletion of personal information where applicable.
Some information may need to be retained where required by law or where there is a legitimate reason to do so.
15. Children's Privacy
Heartz Aligned is intended only for adults aged 18 and above.
We do not knowingly allow individuals under 18 to create accounts or use our dating services.
If we become aware that an individual under 18 has created an account, we may suspend and remove the account and associated information as appropriate.
If you believe a minor is using Heartz Aligned, please contact us immediately.
16. International Data Transfers
Heartz Aligned may use service providers located in different countries.
As a result, your information may be processed or stored outside the country where you live.
Where required by applicable law, we will take appropriate measures regarding international transfers of personal information.
17. Data Protection and Applicable Law
Heartz Aligned aims to handle personal information responsibly and in accordance with applicable data protection and privacy laws.
For users in Nigeria, this may include requirements under applicable Nigerian data protection legislation and regulations.
Additional privacy rights may apply depending on your country or region.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
When significant changes are made, we may provide notice through the website, mobile application, email, or other appropriate channels.
The updated policy will include a revised “Last Updated” date.
19. Contact Us
If you have questions about this Privacy Policy, your personal information, or how Heartz Aligned handles your data, please contact us:
Heartz Aligned
Email: hearts@heartzaligned.com